Privacy policy

Timeless Shoes takes great pride in providing quality products, excellent customer service and protecting personal information. We are grateful for the trust that both suppliers and customers place in us, and we use all personal information given to us responsibly. We also believe that you as a customer have a right to know how we will use this information, and this policy sets out your rights, the data protection principles we follow, and how we protect any information that you provide us with.

We will only share the information you give us with others in order to fulfil our role in providing quick and easy service. They promise never to share information with others (unless we are required to do so by law). At all times, the information will only be used in accordance with this privacy policy.

What this policy covers

The website and its associated applications are operated by Timeless Shoes, 47 Back Lane, Northampton, NN6 8AJ. This policy explains how we may use the information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy carefully as by accessing the website or associated applications you confirm to have understood and agreed to them.

We may collect the following information:

  • Name

  • Contact information including email address and mobile contact number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

We collect information about you when you:

  • Visit the site.

  • Buy, or attempt to buy, products or services on the site.

  • Depending on how you use our services the types of information we collect may include:

  • Your name

  • Your email address

  • Your password

  • Your location

  • Your billing address(es)

  • Your shipping address(es)

  • Your phone number(s)

  • Information about how you use the site – like which pages you visit

  • Information about what you order and when and how you order

  • Correspondence between you and us

This is an indicative list only and other personal information may be collected from time to time. Note: we do not store your payment details.

How and why we use your personal data

Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services. We use your information to:

  • Manage and improve the site.

  • Personalise and provide our services to you

  • Process your orders

  • Tell you about important changes to the site and our services.

  • Understand your shopping behaviour to develop and improve our products and services


Retention of your personal data

We collect information from everyone who makes a purchase with us. We require this information because we have a legitimate interest in fulfilling our service to you, and in understanding your needs.

How we share personal data with other organisations.

When a purchase is made for a product through our website we share customer information with our payment engine partner PayPal. No payment details are stored on our systems.


How we protect your personal data

Timeless Shoes is committed to ensuring that your privacy is protected and that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We regularly review our processes to ensure they meet our high standards. We use Stripe as our secure online payment gateway. This means we do not store or process credit card details on any of our own systems as Stripe process these payments on our behalf. Stripe adheres to the strictest levels of fraud screening to make sure the card details remain secure during the transaction.

Your rights

Your personal information is owned by you. When you give information to us, you do so in trust, and we are the 'controller' of the information, following this privacy policy. If you have any questions or issues with the way in which we are using your data you have the following rights:

  • You can ask to see what information we hold on you (right of access)

  • You can ask for information to be corrected

  • You can ask to receive a copy of the information we hold on record for you (right to portability)

  • You can ask us to delete any information we have about you (right to be forgotten)

  • You can object to the way in which we use your information

  • You can complain to the supervisory authority.

If you wish to enact any of these rights then you can do so by emailing If you believe that any information we are holding on you is incorrect or incomplete, or you would like to know more please write to or email us. To obtain a copy of the information that we hold about you please write to Timeless Shoes, 47 Back Lane, Northampton, NN6 8AJ, email:

Updates to this policy

This policy replaces all previous versions and is correct as of 12th October 2020. We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version. 

Contact us
If you have any questions about how we collect, keep and use your personal data please get in touch by e‑mail at