Terms of Service

At Timeless Shoes, we aim to give you a superb shopping experience. Please ensure that you have read the following terms and conditions carefully before using Timeless Shoes; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.

 

Contract

  • This website is operated by Timeless Shoes. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details.

  • If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.

 

Price and Delivery Charges

  • The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and delivery.

  • The delivery charge applying to your order shall be set out at the time you checkout.

  • We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

 

Delivery

  • We will always aim to deliver your order within the timeframe we give you.

  • If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).

  • ·Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Timeless Shoes expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering, however caused.

  • If your delivery is refused or not accepted at a recipients address, we cannot take responsibility for this and cannot offer a free replacement box.

  • Events outside our control, for example, epidemics, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

 

If you are dissatisfied

  • We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.

  • Please see our Shipping & Returns policy for information about returns and refunds. 

What we will NOT be liable for

  • We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

  • Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

  • The goods are sold to you on the basis that you are a consumer, therefore, we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

  • We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.

  • If you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce

  • Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

General

  • These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

  • We shall not be liable for delays or failures to perform our obligations if that delay or failure arises from events beyond our reasonable control.

  • We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

  • Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.

  • This Agreement is governed by the laws of England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.